At Bella Carry, our customers always come first 💕. We aim to make your shopping experience smooth and worry-free. Please review our simple exchange & return policy below:

✅ Eligibility for Exchange

• All products purchased online (except Cosmetics & Fragrances) can be exchanged within 30 days of delivery.

• Discounted / Sale items are not eligible for exchange.

• Proof of purchase (receipt or order confirmation email) is required.
  
  

  🧾 Proof of Purchase

  You will need to provide either:

• Original receipt, OR

• Order confirmation email
  
  

  📌 Conditions for Exchange
  

  • Items must be unused, with tags intact and in original packaging.

  • Defected, wrong size, or incorrect items will be exchanged after verification.

  • HOME articles must be returned in Bella Carry original HOME packing.

  • Articles delivered in boxes (e.g. luxury products) must be returned with their original box.
    

    🌐 Online Exchange Process

    1. Contact our customer service team at bellacarrry.info@gmail.com ✉️
       (or via our official Social Media pages).

    2. Share all required details with our representative.

    3. Once verified, a pick-up will be arranged from your doorstep.

    ⏳ The online exchange process usually takes 7–10 working days.
    🏬 For in-store exchanges, the original invoice and intact tags are required.
    
    

    🔙 Return Policy

    If you need to return an item:

    • Return request must be made within 30 days of receiving your order.

    • Item(s) must be unused and have all tags intact.

    • Proof of purchase (invoice or confirmation email) is required.

    • Returns are accepted only for damaged or incorrect items.